Having identified we had some challenges communicating effectively with the UK and Ireland sales teams, our Communications team highlighted the CleverVoice service as a possible solution. It immediately enabled me to share regular and engaging weekly updates with my field based colleagues, which in the past has been difficult to do due to their remoteness and the overreliance on using emails – which may lose impact within a busy inbox. Having a voice message which they can listen to on their mobile phones, means they can access the message at a time convenient to them throughout the day. We are seeing a confirmed listen rate to my messages at 70% – much higher than traditional methods have delivered for us.
It’s easy to use for both me and the recipients of my messages. I particularly like how I can gather data: such as how many people have listened to my message. I have also sent out a survey using CleverVoice, and the vast majority of the field force finds this format of weekly updates very useful and engaging.