How to keep communicating when a cyber attack locks down your normal channels

1. How can CleverVoice help a company thats suffered a cyber incident, such as a ransomware attack, which locks down their IT system?

CleverVoice enables an organisation to send out voicemails containing key information en masse to employees/customers/suppliers to pick up when convenient. It can be used when all its internal systems are down or inaccessible if buildings are in lock-down too.

Recipients can be pre-assigned into separate groups, so they can be reached with specific messages speeding recovery in a crisis.

2. If we take the recent WannaCry ransomware attack, which affected organisations as diverse as the NHS to parcel delivery firms, how could they specifically have used CleverVoice?

An organisation would have been able to brief their own employees, as well as customers/patients, to update them on the situation and provide information on what to do until “normal service” was restored. 

Recipients can be pointed to the best place for ongoing updates, rather than deluging call centres, staff on the ground etc..

 Picking up the text alerts – and then listening to their voice messages on their mobile is free – by calling an 0800 number.

3. Companies can be reluctant to pay for something that might never happen. Would that be the case if they sign up for CleverVoice?

The model is pay-as-you-go, so rather than an expensive monthly subscription, companies only pay for the messages they send out, say to employees, customers etc.

 The system is updated by the company on an ongoing basis to make sure it has the latest information and is ready for use when required as insurance for when other systems cant be used.

4. If a company suffered a cyber attack, how quickly could they get messages out to staff or customers etc..?

Within a few minutes, as the contact information is already held. The messages are received almost instantaneously by recipients in the form of a text alert to their mobile phones that highlights the issues or gives essential instructions.

The recipients then click through to a voicemail when convenient and can respond to interactive options if required.

5. Typically, which departments in a business might look to use CleverVoice?

Internal and external communications may sit with individual departments, such as Sales and Marketing, as well as with central communications teams, such as Corporate Affairs, or Human Resources.

Some organisations have separate teams established for Business Continuity and CleverVoice can be a tool for them to use when the time comes too.

6. CleverVoice sounds like it could benefit large organisations, but what about smaller companies that are attacked?

Any organisation with staff or customers that need to receive urgent information in a crisis can benefit and as the service is primarily a pay-as-you-go model, the costs are low, predictable and affordable for the smallest organisations who need to reach groups of people quickly.